Welcome to The Flights Guru (hereinafter referred to as "the Company," "we," "us," or "our"). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, process, protect, and disclose your personal and sensitive information when you visit our website, use our services, or interact with our travel specialists through phone, email, WhatsApp, or other communication channels.

Information We Collect From You

To fulfill your comprehensive travel arrangements, optimize routing, and comply with international aviation guidelines, we gather various categories of information.

A. Personal Identification and Contact Information

• Identity Data: Full legal name (matching your passport or government-issued ID), date of birth, gender, nationality, and marital status (required for specific honeymoon or group packages).
• Contact Data: Valid email address, primary and alternative mobile numbers, WhatsApp contact details, and physical billing or mailing addresses.

B. Government-Issued Identifiers and Travel Documentation

• Passport Details: Passport number, place of issue, date of issue, and expiration date (mandatory for all international flight bookings).
• Visa and Immigration Data: Visa copy, residency status, and transit visa details depending on your itinerary requirements.
• National Identifiers: PAN Card details (required under Indian financial regulations for the Liberalized Remittance Scheme (LRS) and Tax Collected at Source (TCS) processing on foreign travel management).

C. Financial and Billing Information

• Payment Credentials: Credit/debit card numbers, cardholder name, expiration dates, and security codes (CVV).
• Digital Wallet Data: Unified Payments Interface (UPI) IDs, net banking details, and corporate billing account identifiers.

Note: All financial transactions are managed via secure, encrypted, PCI-DSS-compliant payment gateways. We do not store raw credit card credentials on our servers.

D. Travel Profile and Special Preferences

• Frequent Flyer Data: Loyalty program numbers, airline alliance memberships, and hotel rewards account data.
• Special Assistance & Dietary Records: Meal preferences (e.g., Jain food, Hindu non-veg, vegan), wheelchair or mobility assistance mandates, and relevant medical declarations requested by transport carriers.

Methods of Data Collection

We harvest information using transparent, lawful, and secure methodologies across our service lifecycle.

A. Direct Interactions

You directly supply data to us when you fill out forms on our platform, request an international flight quote, coordinate with a travel expert on the phone, subscribe to marketing updates, or finalize a holiday booking.

B. Automated Tracking Technologies (Cookies and Analytics)

As you interface with our website, our automated servers log analytical data:

• Technical Logs: Internet Protocol (IP) address, browser type and version, time zone configuration, operating system, and hardware model.
• Tracking & Cookies: We utilize first-party and third-party cookies, web beacons, and pixel tags to assess your site navigation paths, monitor booking completion rates, and remember your language and regional preferences. You can configure your browser settings to reject cookies, though it may limit platform functionality.

How We Use Your Personal Data

We use your data only when permitted by law and for clear operational and customer service purposes.

A. Booking Execution and Service Delivery

• Generating Passenger Name Records (PNRs), issuing electronic tickets, securing hotel vouchers, and arranging ground transfers.
• Relaying crucial booking modifications, flight disruptions, baggage rules, and itinerary updates via email, SMS, or WhatsApp.

B. Customer Care and Emergency Operations

Empowering our 24/7 travel desk to pull up your profile rapidly during unforeseen flight cancellations, weather anomalies, or emergency medical re-routings.

C. Financial Compliance and Statutory Taxation

• Processing transaction payments, calculating refunds, tracking chargebacks, and cross-checking against financial fraud.
• Fulfilling domestic Indian taxation compliance, including processing Tax Collected at Source (TCS) and Goods and Services Tax (GST) invoicing mandates for individual and corporate travelers.

Legal Grounds for Data Processing

• Performance of a Contract: Processing is mandatory to execute the contract you enter into with us (i.e., procuring tickets from transport and hotel vendors on your behalf).
• Explicit Consent: When you voluntarily submit sensitive personal details (e.g., medical conditions requiring airline notification or precise dietary criteria).
• Legal Obligation: For statutory bookkeeping, fiscal audits, and cooperating with national border control authorities.

Sharing and Disclosure of Your Information

We do not lease, trade, or sell your personal data to third-party brokers. We disclose your information strictly to specific entities to execute your travel contracts.

• Primary Travel Suppliers: Third-party airlines, ocean cruise operators, global hotel chains, local destination management companies (DMCs), and visa application centers.
• Third-Party Service Vendors: Encrypted payment processing aggregators, customer relationship management (CRM) software suites, automated messaging networks, and fraud-detection agencies.
• Corporate Travel Managers: If your trip is facilitated or funded by an employer via our Corporate Desk, travel data and expenses are disclosed directly back to your enterprise.
• Law Enforcement and Judicial Demand: When required by global aviation security panels, border control authorities, the Reserve Bank of India (RBI), or income tax departments.

International Data Transfers

Because international travel requires global coordination, your personal data will be transferred to, stored in, and processed by service providers located outside of India (e.g., an airline operating in Europe or a hotel resort located in the Maldives).

When we transfer your data internationally, we implement operational guardrails, contractual agreements, and encryption keys to ensure your information receives an equivalent standard of protection as required under Indian law.

Data Security and Storage Standards

We have institutionalized rigorous security protocols to thwart accidental data erasure, unauthorized access, or structural data breaches.

Our Security Toolkit

• Data Encryption: All sensitive communication and financial transactions on our platform are shielded using Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology.
• Access Separation: Access to your identity information is limited via strict permission controls to core travel specialists, auditors, and technical developers who have a verified operational need-to-know.
• Regular Audits: Our digital infrastructure is subjected to periodic vulnerability assessments and network checks to withstand external security threats.

Data Retention Policy

We keep your data only as long as necessary to fulfill the purposes for which it was gathered, including satisfying legal, bookkeeping, or reporting frameworks.

Once your travel records no longer present an active customer support value or legal requirement, the data is permanently wiped from our active databases or scrubbed into non-identifiable, aggregate statistical data.

Your Statutory Data Rights

• Right of Access: You can request a digital summary report detailing all personal data points we hold about you.
• Right to Correction: You can update outdated passport numbers, telephone records, misspelled names, or address details.
• Right to Erasure ("Right to be Forgotten"): You can request that we completely erase your personal data profile, provided there are no active flight itineraries, outstanding billing disputes, or binding statutory audit obligations holding the data.
• Right to Opt-Out of Marketing: You can cancel promotional subscriptions at any point by selecting the "Unsubscribe" link built into our promotional newsletters or via your profile controls.

Third-Party Web Links

Our website contains navigational hyperlinks leading out to partner websites, destination blogs, or visa tracking utilities. Clicking on those connections may allow third parties to compile data about you. We do not govern these external web layouts and strongly recommend reading the privacy policies of any external destination you visit.

Children’s Privacy

The Flights Guru website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from minors without parental or guardian consent. If such information is identified, reasonable steps will be taken to remove it promptly.

Systematic Changes to This Privacy Policy

We reserve the absolute right to amend, update, modify, or rewrite this Privacy Policy at any time to reflect evolutionary changes in our travel operations, security protocols, or shifting global regulatory environments.

If changes fundamentally alter how we store, process, or share your Sensitive Personal Data or Information, we will provide conspicuous notices across our website homepage or transmit direct declarations directly to your registered email address before the modifications go into effect.

Contact Us

The Flights Guru

Website: https://www.theflightsguru.in/

Email: Sales@theflightsguru.in

Customer Support: 073 3737 3745